Complaints
Is something not right?
Then we want to hear about it as soon as possible. All our work is covered by guarantee and insurance, and we fix faults and defects without argument when they are down to our work.
- ReportFill in the form with the case number, a description and ideally photos.
- We contact youWithin 2 working days – same day for urgent damage.
- InspectionWe look at the problem with you and the tradesperson who did the work.
- RepairIf the fault is down to our work, we fix it free of charge.
Urgent damage?For water damage, power cuts or danger to people – call +45 70 20 30 40 straight away. We have emergency cover around the clock.
Right to complain
As a private customer you have a 2-year right to complain. For businesses, the terms in the agreement or AB 18 apply.
Guarantee and insurance
All our work is covered by guarantee and business insurance – including work done by our subcontractors.
Disagreements
If we can't agree, private customers can complain to the Danish Complaints Resolution Centre or the Construction Appeals Board.